Altrec can eat it, and I mean literally eat the jacket they sold me. Their Policies in 2011 were LIFETIME WARRANTY on ALL jackets. When I inquired a year later in 2012 they said that policy was no longer in effect. Fraudulent practice, bait and switch. It's bad enough that they sold a defective jacket, but it's just salting the wound when they won't stand behind their own policy. Online chat is non existent, customer service representative is rude when you call, and Aktrec flat out LIES about shipping times. Never again will this company get my money, and I'll make sure anyone else that's looking for gear stays away from Altrec.com as well.