John B.’s Reviews of RepairPal & more

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Auto Repair

“Allow LIES and DISHONESTY to be submitted as a review”

9/18/22

I've worked at an auto repair business and repeatedly seen RepairPal allow dishonest people to just make stuff up and submit it onto a repair business's RepairPal page. Stuff like people coming by for free air in their tires and they shop took 5 minutes to air up the tire and the customer submits a "1 star review" and then claims that it took 2 hours and tells everyone to blackball the business. It seems that RepairPal is like most services like this and as long as they make money they let people post whatever they want.

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RepairPal C. – RepairPal Rep Over a year old

I'm sorry to hear that you received an untrue and unfair review on your RepairPal page. It can be frustrating and discouraging to receive negative feedback that does not accurately reflect the quality of your business.

It's important to remember that online review platforms like RepairPal rely on user-generated content, which means that reviews can come from anyone, regardless of their experience with your business. While the vast majority of reviews are honest and constructive, there are unfortunately some instances where people may submit false or misleading information.

However, I would like to assure you that RepairPal takes the integrity of its platform very seriously and employs a variety of measures to ensure that reviews are as accurate and trustworthy as possible. This includes a thorough review process for each submission, as well as tools to detect and remove fraudulent or malicious reviews.

I hope this explanation helps to alleviate some of your concerns and that you will continue to use RepairPal to connect with new customers and showcase the quality of your auto repair business.