Johanna S.’s Reviews of Adore Me & more

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Lingerie

9/8/20

They said they had it in stock and said my package was shipped then e mail couple days later. They didn't have it in stock and that I would have to pick something else. I needed this for a bachelorette party! They don't do over night and would help pay for anything. When I called customer service they wouldn't help me at all. Won't waist my time with them again.

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Sandra N. – Adore Me Rep Over a year old

Hi Johanna,

Thank you for taking the time to review us!

We understand that you looked forward to receiving the item but sorry to hear that it wasn't shipped. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.

However, we've experienced some mishaps with the inventory, indicating that the set was in stock but as it turned out, was no longer available in your size. We sincerely apologize for the inconvenience caused.

Don't worry, we always appreciate customers who let us know when things aren’t right as this will surely help us improve our service. Therefore, we have forwarded your experience to the relevant team so we can take the necessary measures to avoid such occurrences in the future.

Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best regards,
Adore Me
help@adoreme.com