Joey C.

After two phone calls were reps were repeating written answers I emailed my concerns because no one could explain anything. ( they sent Texts saying call this number, which was the same people,and 10 minute wait as booking a new reservation.

E mail from me answering their brief text, wanting to set up a time to talk to the same phone people.

Hello Fiorella

Yes, cleaning this up would be good. Thank you for contacting me. Written contact would be best.

Before making the reservation? I reviewed the information available.

Making the reservation online:
Not seeing any thing about plus taxes and hotel fees I put the deposit and credit card information in.

1st E mail
When I saw that I received little or no other new information after doing that, I went ahead with dates and called in for the first time. Per your company's online instructions.

First call:
As I told by the first ( operator) representative I was surprised that tax and hotel fees were almost as much as the room I thought I already paid for.

She tried to explain about future U.S. stays I would not have to pay that. I am not interested in future reservations at this time and although I asked she was not able to tell me what I this was other than it would allow me to have meals and drinks. Azul is an all inclusive Hotel so I know that's included in all rooms.

Since it didn't make sense to me and our conversation didn't help. I told her I wanted to review the information I was sent so I moved to end the call, which during which she made it sound like she had the reservation completed. However I received no e mail confirmation.

Second E mail:
After not getting a room confirmation. The second confirmation I received shows the original deposit and now I was being charged the portion as if my reservation dates were accepted.

Second Call:

So I called The second ( operator) representative asking her to cancel everything as this was not what I had originally saw by the information I was given. She insisted I had everything I needed, several times So because of this AND she said she would send an e mail confirming this, which I assumed she meant my dates were confirmed for my 4 night stay and my payments covered everything. She said to wait as the e mail would take 15 minutes or so to reach me.

As of today ( well over 15 hours later) I still have received no e mail.

Resolution:

If you are interested in:
"the best way to change your mind about what you think of our company."?

I would either like a room at or near ( including taxes etc) what I've paid ( agreed to)
Or all my (charges reversed) money returned.

Thank you

After a second day, and second email outlining the above… I was encouraged AGIN to call in to work things out WITH the call center, or … With the same people that take reservations, and had no answers for me.

I had to press over and over again I want my money back. They kept trying to sell me different vacation packages until after 25 minutes see photo they finally relented.

Yes in some places this is a good site to:
Build a list to find a place to eat. The truth? It's just data of what meets thier criteria of a local biz. Many 5 star restaurants have one review and are pick #2. Auto repair shops are worse... some guy with a "shop" ( online address generated) with his apt. Buildings address in the rental garage stall. Is rated better than a real auto repair (20 reviews) facility with trained techs.

Free Amazon Card! Said the e mail just fill out a questionnaire. Sure then a call, then another then another? No I am not interested. I was and it wasn't what I wanted. So Allen, then Ryan Chien wasted an hour "Ryan is inviting you to a scheduled Zoom meeting." They intentionally pulled a bait and switch. Didn't follow through on a promise for my attention...

What kind of service if I would have done biz with them!
Scary

Original post:
I made a reservation, made a mistake. TWo seconds later they wouldn't change the reservation. Help me? Zero "nada, nothing. Then they charge on top of what the hotel charges. Use any other travel service they're cheaper and provide service. Fees for doing nothing. But I called him on it deny deny.

Charge me $15 on top of $100 reservation
3/28/19 update
They canceled the charges on my credit card and cancel the double booking. This resolves my concerns. Loss? Time and peace of mind.