Joe H.

I ordered a guitar on cyber monday, and the one color i chose is the only one not it stock, so they tell me "it will ship on 16th and arrive the 23rd for Christmas". The 16th came and went and on the 17th i look into it only to find it hadnt shipped yet. I call and only then was i told it was back ordered to jan3rd. I waited for them i would have been screwed for a christmas gift, Gabby the representative tries to tell me its because i have a different ship address than my billing address ( its a gift and i didn't want it to arrive when i want home). Then she goes to talk to the manger, i look on the site and the guitar is in fact in stock and ready to ship, as an appeasement the manager offers a discount and free 2 day shipping ( which temporarily made me happy). Next issue it doesn't arrive in 2 days. I l call and they say we sent it, so its Ups PROBLEM NOW. Turns out they sent it out past the deadline to make the Air plane that day, so UPS decided it would be OK for a guitar to ride in a cold truck in 12 degree weather for 6 days and deliver it whenever without contacting musician friend or Me. I told UPS if it arrives and is damaged from being in cold weather for so long, they will be replacing it. I will not buy from them again, they dont appear to care about making lasting customers, too bad because i know a lot of musicians and i will make sure i steer them away... so upset with Musician's Friend and UPS...