Jocelyn K.

Stay away from this company. I bought something from them because of their return policy. It states "f you are not satisfied with any item, return it within 30 days of receipt for a free replacement or return; simply complete the return form on the back of the packing slip included with your order. Refunds are issued within 48 hours of receiving the return." What they DON'T tell you is that if you don't like it you have to pay to ship it back. Cost me $38 to return the picture I didn't like. Their return policy also states that you will get your money back in 48 hours. They received my return on Monday, and today is Thursday and I still haven't seen my money. So I checked in with the company and they told me they've issued a gift card for my return. A GIFT CARD. Their return policy doesn't state anything about my $ being put back on a gift card (I did not buy it with a gift card). After dealing with the completely incompetent person in their customer service they said they will refund my money in 7-10 BUSINESS days. So buyer beware. If you don't like the piece, sure you can return it. But you will have to pay to return it - and then you will have to fight to get your money back. Last purchase I EVER make from art.com. Do yourself a favor, go buy your art in person locally.