Joce A.

Ebonyline does have great prices and I really liked the units that I ordered from the site. However, this is my second time having shipping problems with them. The first time was in October when I placed an order for $350 and then didn't receive any shipping information for almost a week. I finally got into contact with them and they told me that they sent an email asking me to verify my identity because of the large order. I respect this because they're just trying to protect their clients and their business. However, I never received any emails from them (I checked my spam folder and everything) and they don't communicate on their website that larger orders will require additional verification. And in the end, they didn't even offer anything for my inconvenience and their lack of communication even though I spent hundreds of dollars with them. The second time was today. Like some of the other reviewers, I received an order confirmation and paid extra for priority mail shipping, but hadn't received any shipping information or update 3 days after I placed my order. When I called in to speak to customer service, I was informed that one of the wigs I wanted had to be ordered from the manufacturer and there would be a 7-business-day delay. I was also informed that they do not break orders up, so I would have to wait to receive the other wigs I ordered as well even though they were available. Once again, no one offered to refund me for the $13 that I paid for shipping to make up for their lack of communication. If I pay $13 for shipping, I expect to receive my items within a few days, NOT 2 weeks. Then, I came on this site and saw that Ebonyline's response to anyone who complained about shipping issues related to poor customer service and lack of communication on the company's part was to "encourage" the customer to call within 2 hours of placing the order to check for delays and to make sure that the item is in stock. First, YOUR WEBSITE listed the item that I ordered as being in stock and did not mention any delays. Second, it is not my job to check for delays. It is YOUR job to inform YOUR customers of delays with their order. And, no where on your actual website does it say that customers need to or should call within 2 hours of ordering to check for potential delays. The fact that your response was to blame the customers for your lack of communication and professionalism speaks to how unprofessional you actually are! Like I said, the actual products and prices are great, but y'all are going to lose business if you don't insist on your customer service representatives communicating better regarding shipping issues.