Joan P.’s Reviews of Adore Me & more

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Lingerie

5/28/16

Do not sign up for this service! They will not cancel your account. I have called, I have e-mailed, I have followed the instructions they send and they continue to charge my card every month... The quality of the product I did receive in the beginning was horrible! Cheep itchy stiff lace and mesh fabric. Horrible customer service! The agents name was younique and she said you must not be doing something right. I can't cancel your account

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Adore M. – Adore Me Rep Over a year old

Hi Joan,

Thank you so much for your feedback. This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize deeply for any inconvenience the quality of this item may have caused. We assure you that we will look into this matter as soon as possible.

Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping

We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate.

In regards to the VIP membership, it is only one of two option offered to customers upon checkout with their first order. The other is Pay As You Go, our one-time purchase option. Moreover, customers are not required to call in order to unsubscribe, this can be done by accessing the helpdesk directly from their account, here: http://adoreme.com/helpdesk.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me