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The last two boxes I ordered have been surprise boxes. I haven't used or liked any of the makeup products. Trying to get rid of them on ebay since there r no returns. I received a box today and the creme is coming out of the top of an item and I was transferred from person to person on chat line. Then they hung up.
Bad service, took my money two months later i filed claim with paypal. Got my money back. They promise but don't follow through. Check online Facebook to hear the many horror stories. If you paid with credit card you can dispute the charge and the bank will investigate and possibly give your money back.
Dear Customer
Thanks for your ordering from our websites, we apologize that you had an unpleasant experience with your order.
Could you please tell me your order number at review@berrylook.com so that we can solve your problem as soon
As possible.
I am looking forward to your kindly reply.
Berrylook
Joan G.'s review of Berrylook earned 5 Very Helpful votes
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Hi Joan, thanks for leaving us a review! We are so sorry to hear about your experience and always want to make sure you receive the highest level of care. We are glad to see a member of our team has followed up with you and able to get this taken care of. We hope we have the opportunity to surpass your expectations in the future and would love to get your feedback regarding the items that missed the mark for you. If you need anything else please do not hesitate to reach out to us in the future.