I ordered my product and I not only got what I asked for, but 2 extras. It was great. The color is amazing for 6$ each (only spent around 26$ and got 5 lipsticks) and free shipping. Came within 5 days, and a confirmation of arrival. I've NEVER gotten that. I don't understand the bad reviews, maybe it's a person by person basis but I have no complaints. Sent me booklets and stuff and not just the product to show they put consideration into each order they ship. Great, great company, and willing to wait 5 days for orders (Tennessee from California) to get something cheaper than the drugstore but waaaaay more worth it and an overall better product.