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You are less to believe that there is some software that assists in unlocking your android phone, wrong it is just a guide to factory reset your phone. 40$ to look at a guide to reset your phone, that's free information people. Of course you won't get a refund, customer service is on existent. I hope this company crashes and burns.
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Their product does not recover all files as they indicate for the "basic fee" BUT it shows ALL...
Hello Jake, I am very sorry to hear about your experience with the unlock feature of Dr.Fone and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible.
Kindly note that our program can unlock some Samsung or LG screen locks without data loss but not all. Here is the supported device list:
https://drfone.wondershare.com/reference/android-lock-screen-removal.html
Though we added this list on our website, it seems you did not notice it before purchase. I can understand you may feel disappointed as your phone model was not included. We are sorry about this situation too. However, I am afraid we can only suggest you try 100% Remove Lock now( Data will be erased). If this feature also does not unlock your phone. Please get back to us at customer_service@wondershare.com, our support team will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.