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This product could not fix my problem. I ultimately had to go to a store. They did not return my money and customer service offered a hard reset to be an example of a service the app provides. There is no need to purchase an app to perform a hard reset. That was Dr. Fone's solution for purchasing their app. Proceed with caution. They will not refund if you are unable to use it.
Tip for consumers:
This is an online app. The company promotes it is fully guaranteed, but they do not back up the guarantee (the product did not solve my problem.)
Products used:
Authorized dealer
EJ hasn’t received any votes.
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EJ isn’t following anybody yet.
Empty.
Their product does not recover all files as they indicate for the "basic fee" BUT it shows ALL...
It is really regretful to hear that you didn't have a good experience with this software. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we can assist you further.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you've already contacted us, would you please update your order number or ticket number here? You may drop an email at customercare@wondershare.com as well. Our senior support team will further investigate it and then evaluate your refund request accordingly. Thank you!