James M.

My business partner received a statement with corrections of erroneous bank charges but said my name was on the account. I haven't been with the company for more than a year. He asked me to call them, which I did, after getting the reaching the robot giving the robot the required info, then listening to the menu, I finally had to hit "0" to get someone.

They have to realize, business people don't have the time to call and listen to machines, menus and "please hold for the next..."

They think only their time is important and "Customers can just wait"! Glad we are done dealing with them!