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I had problems returning two items. They were recommended to me so I bought them. I tried to return them in July. They are still not returned. If you are interested in their cameras order them from Amazon.
After I wrote a review about "no customer service", they got back to me and gave me great service. I believe that the issue was their website. It was confusing and I could not create a service ticket for a return. They have since contacted me and responded the way an excellent customer should.
Jim L.'s review of Gearbest earned a Very Helpful vote
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Dear Jim,
We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it.
For any issues, you may send emails support.gearbest.com with the title "sitejabber+your order number+forwarding this email to complaint group".
We will continue serving you in the best way possible.
Best regards.
Gearbest.com