Jill S.’s Reviews of Lovely Skin & more

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Lovely Skin

Skin Care

“Conditioner not authentic!”

6/6/23

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I purchased Pureology strength cure shampoo and conditioner a year ago. The large bottles. I hadn't started the bottles until just a few months ago since i was finishing up my current Redkin Shampoos. The shampoo smelt awesome, just like I remember my hairstylist using. However, I noticed that the conditioner smelt different than the shampoo. The next time I went to get my hair done, I asked my stylist if the conditioner was different smelling than the conditioner- she let me smell it right there. IT WAS NOT THE SAME CONDITIONER. She said she has heard of companes replacing the product with cheaper products. I couldn't remember where I bought it since it was so long ago but I just recently searched my emails and found the purchase. I spent $60 each on shampoo and conditioner. So disappointing since now I will now have to replace the conditioner. I'm not sure if it's the company or someone that possibly returned it, and the company resold the contaminated bottle. Either way, I will not be buying from this company again.

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LovelySkin T. – Lovely Skin Rep 6/8/23

Dear Jill,

We apologize that we were not offered the opportunity to help with this in the last fifteen months. You will have received an email from us yesterday that includes our representative with Pureology. He has confirmed for you that we are an authorized retailer of Pureology. We can also confirm that LovelySkin.com is owned and operated by a licensed dermatologist and cosmetic surgeon. We are affiliated with a dermatology practice, medical spa, and research study clinic and have our own flagship retail store and distribution center in Omaha, NE. As such, we guarantee that you will always receive authentic, fresh and high-quality products from us. Additionally, we make it a policy to never resell anything handled by anyone other than our highly trained staff. We can also confirm we do not refill bottles with unauthorized product.

It sounds as if your stylist did not provide to you that Pureology updated formulations and packaging for many of the products in their line which began phasing in in July of 2020. Since that time, several additional updates have launched on Pureology products.

While products can be affected by many things including storage, the formula potentially having been updated since the last time you purchased the item would be a very simple explanation as to the variance in scent.

We are disappointed that we were not contacted via traditional means at any time prior to lodging a damaging review that includes incorrect information.

We wish you the best.

Thank you.
Lovely Skin Customer Care