Cindy M.’s Reviews of Lovely Skin & more

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1/19/24

This review is not about the product, it's about LovelySkin. They don't care about their customers. They twice told me my credit card was declined, the reason I hadn't received my product. NOT the case. It's an Amex and I use it regularly without an issue. When I told them, via Chat, it couldn't have been declined and reentered the information incase that was the issue. They said it was declined again. Then they said oops our error, we didn't try to reenter it. The point... they couldn't have cared less, I would take my business elsewhere. I see from the BBB they have other complaines. Stay away from this company, they don't care about their customers.

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LovelySkin T. – Lovely Skin Rep 1/22/24

Dear Cindy,

We apologize for the frustration that your credit card was declined for your order. While we are not provided the reason the card would not process, as provided to you in our online chat with you, and our follow up email, we would have loved to help with this, though your preference was to cancel your order in lieu of allowing us to help. If you should change your mind, and like for us to help as previously offered, please let us know and we can reach out to you. Alternatively, we are available via phone at 402-697-1100 M-F 9a-5p and Live Chat M-F 9a-5p CT and Saturdays 9a-3p CT or you can email us at customercare@lovelyskin.com. We reply to all emails within 24 hours.

Thank you,
LovelySkin Customer Care