Jill M.

Netflix has great customer service. Great shows, and streaming is good.

I signed up for the free one week trial and it said your trial will expire on May 15th. So on the 15th I canceled the trial and it said that I was charged the $7.99 fee. I called Hulu, they said they couldn't refund me the money back, so I asked to speak to someone higher up. The supervisor came on the phone and told me no he couldn't refund me the money back. I told him the site was very misleading when it said the trial would expire on the 15th. It didn't say it would charge me on the 15th. Needless to say I will never have Hulu again, I didn't think the site was all that great to begin with. No wonder Netflix is ahead of them. Their customer service stinks. I think they should get new supervisors that know how to give good customer service and the site would be so much better.