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Jill D.

Ottawa

Contributor Level

Total Points
161

2 Reviews by Jill

  • Amazon CA

1/15/24

I have placed an order at least 7 times in the last 24 hours only to be told my card was declined. I called my bank and they maintain that not one issue was declined and that Amazon did not even try to use my card?! I revised my card info many times, in which every time the info was correct!
I've called their customer service many times only to be told it was fixed, it is not! Now the only department that I am told that can handle this is the fraud dep at Amazon. I'm so done with all the time I TOOK in trying to appease them.
I give the lowest ranking star which is a 1. If I could I would give them a 0!
I've been a reg customer almost weekly, I'm done getting stressed out!

Tip for consumers:
Don't use it

Service
Value
Quality
  • LightInTheBox

5/10/22

I not only had to pay for shipping but also for duties which came out to be a lot more. I was told once it was in my province that I had to pay duties as well, almost as much as the dresses, minus a couple of dollars.
Oh! I also left a review on their web site and it was never posted?!
Then they came and were not navy blue but a slate blue, the sizes were much too big everywhere on me. I was told they looked like moomoos. I was not happy!
They offered for me to keep the dresses because they don't provide you with a return label. But they would only give me a portion back that I bought the dresses for?! Never mind the whole cost of somethings that I can never wear. Then the shipping and the duty taxes I'm out of pocket for?
Oh and the top of the dresses are see thru as well.
Too bad as the site looks like they offer beautiful items.
PayPal ended up helping me out instead. But I was still out for the duty fee. Before I recieved the next delivery... I cancelled it and it's still on the way?!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25891455, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Jill Has Earned 1 Vote

Jill D.'s review of LightInTheBox earned a Very Helpful vote

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