This is a company run like garbage with garbage customer service.
Different reps answer emails and leave you in a loop of giving the exact same information on a purchase until you either give up or have to go through your payment choice to resolve the problem.
Twice now I have attempted to buy a digital product key and both times they botched a simple procedure.
Take payment, send some text to the purchaser. Its not difficult. They "forgot" the first time after taking 4 days. I could have gone and bought what I was looking for and been faster at a brick and mortar.
The second time they blamed the "accounting department" for charging me 4 times the original amount ($200) taking 4 weeks to return payment and it wasn't until I forced a charge back that I got my money back. Unbelievably unacceptable.