Jess v.

I had this card for about 11 years until today. I assume I never had a late payment otherwise I would've realized how they go about charging you interest on a late payment and don't ever inform you that payments made dont pay it off and instead you will incur interest on it. I recently realized a difference between my promotional balance and my current balance and upon calling for the second time a representative was able to tell me that the difference was due to a late fee that I had incurred in 2020 and that I was being charged interest on that late fee all along. Now that I am due to pay off my promotional balance I have a remaining balance of 73 which includes the $29 late fee and the rest is in interest. You would think that for being late one time in the 2years that they would work with you and remove the fees charged. Instead, an "account specialist", also considered to be a manager, by the name of Shannon stated that there was nothing that could be done at all. She instead allowed me, an 11 year Customer, to close the account. I find this to be absolutely outrageous.

I had a horrible experience with their shipping, this is the second time it has occurred ans I had to I call to get clarification. I was giving excuses("facts") that were not acknowledged anywhere in the checkout process. A representative insisted that the shipping process consists of the order having to first process which can take up to two business days after placing the order and then they can be shipped out. Nowhere in the checkout steps does it explain such. I only paid $13 for two day shipping which obviously is two business days, it doesn't include weekends nor orders placed after 1 PM which is indeed mentioned upon check out. Turns out that my items will actually arrive four business days after, which I ordered on a weekday and prior to 1 PM.so what sense does it make to be charged for something that is not going to arrive exactly in two business days and does not inform you of so?! It is pathetic and a waste of time and definitely false advertisement along with stealing your money. I have ordered from their chain store and have paid two day shipping and have definitely received it in 2 business days so I do not understand what the difference is and apparently neither do their representatives. I spoke with Pablo who insisted that I was in the wrong and told me otherwise. I definitely will not be ordering from them oline ever again and most likely will never do so at a store either. Unbelievable!