Jessi L.

This was the absolute worst customer service I've ever experienced and I deal with Comcast and PG&E regularly. The woman I spoke to was so rude in fact that I was willing to look for a new card and close my account immediately! Honestly I wouldn't have bothered with this card if I had known how useless "Metabank" is. Heads up a lot of companies don't do business with Metabank.
So rude, horrible customer service and the card isn't accepted by many companies that you can't pay most bills with. If negative stars were a thing this card would be getting plenty of them I'm sure.
End of story we switched to Greendot and are very happy with it. Good riddence to the dead weight that is Servecard.

Their loss prevention is a joke. I informed them that money was stolen from my card, found the website that had been hacked and proved that the computer program subscription that was purchased with my card was NOT on any of my devices. The company that they contact to Incomm quickly reimbursed the stolen funds and I thought we were done.
A month later I get an email saying they are taking the money from my account because they don't believe it was fraudulently used. I asked it's subscription to a computer program through a well-known company. Why wasn't the subscription canceled? Now I have to pay them back doubling the amount that I have now lost. Useless is too kind a word for this. I have been a customer for years and never once had to file a claim and when I did I did most of the work them. It would have been better if they didn't reimburse the money as now again I am being stolen from twice. I wish I could give negative stars. They deserve -