Jessie M.

I love the catalog but the products are not equal in value to their cost! And customer service is terrible. We bought a very expensive loft/study bed for my daughter and in less than a year the prefab book shelf began to splinter and crack. PB Teen refused to replace it. Interestingly, we have friends that bought the same loft/study bed for their daughter and are having the same, but worse, problems with no resolution from PB Teen. Products look lovely in the catalog but buyer beware!

Although Mental Floss is a fun and exciting website, their customer service is terrible and they adhere to rigid policies even when it costs them business. Ugh. I will never shop there again.