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Same order delay and back order issues identified by other reviewers. Can't get a hold of the business to cancel my order, they dont have a working phone line. It has been 1.5 months and my order still hasnt shipped. When I get my money back, Im taking it elsewhere. Filed a complaint with the Better Business Bureau and with Visa.
Stay away from this site! Terrible experience with this terrible company. First, I felt that they purposely trick people into the monthly subscription. When I called to acquire the 30 day store credit refund that they promise on their site, they refused to refund a February charge because it was "one month ago" even though it was well within the 30 day policy that they advertise. What terrible customer service and a bunch of crooks. I have opened a credit card dispute because of their outright refusal to follow their own policy. Will never shop here again.
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I went to my sons eye doctor follow up and he told me that smartbuyglasses should let people know...
It cost me 22$ to return the fake designer sunglasses that arrived from Hong Kong. Very...
Hi Jessica,
Thank you for your review.
We are not trying to force customers into a membership. The VIP Membership is one of two payment options (the other is Pay As You Go, our one-time purchase option) you select during checkout with your first order.
That being said, we deeply apologize for the dissatisfying customer service you received. We assure that we are going to investigate this issue.
Please let us know if there is anything further we may do for you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com
www.adoreme.com