Jessica G.

I have bought several items off of zulily and have always been satisfied with my purchases. I know some people say they have gotten cheap Chinese merchandise which could be true I suppose but I have never had any problems and have always received great quality merchandise that was exactly as described. I even requested they cancel my order four days after I bought it because I got the wrong thing I realized (completely my fault) and they sent me an email saying they had received my request and would get back to me in 24-48 hours which is usually the typical response you get from companies. But not even 15 minutes later I got another email saying the would cancel my order immediately and they were super nice and helpful. Will definitely buy from them again, awesome company!

6/7/17
I honestly would rate them a zero if I could. I bought a couple things on here and everything was fine at first. Then I bought a dress and that dress and Mercari has been a nightmare for me. The dress I bought was described as new and was a completely different color than what I actually received. The pictures didn't match what I received. Not only wasn't the dress I received a different color than what was described it had clearly been worn before and was supposed to be new. So I requested a return through Mercari, I did it immediately as soon as I received the dress. They took forever to get back to me, when they finally did they said there was a problem with their site and they couldn't see the pictures I sent them and they would get back to me. I waited a little while longer, after I didn't hear from them I contacted them again and resent the pictures. This time they got back to right away and denied my return request even though I had pictures showing how the dress was pictured and described versus the pictures of what I actually got and even though they were two different colors and the dress was very worn they still denied my request and said the dress was described accurately! What a joke, I am so frustrated. They suggested I contact the seller to see if they would be willing to issue me a refund, which I did and the seller was extremely rude to me which Mercari supposedly prohibits but when I messaged them about that they didn't care. I continued to ask for a refund and provided more and more pictures and documentation and they just kept sending me the exact same messages and made no attempt to help me at all. They said if I didn't want the dress I could re list it on Mercari! Like I would do that and be out more money and let them get more money. I couldn't believe they treat their buyers like that! They then closed my case and the transaction so my money got released to the seller and I couldn't even give them a poor rating for inaccurately describing something and for their rude behavior. So I just got screwed. I will never do business with them again, buyers beware!