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2/7/17: Like many of the reviewers, I am highly dissatisfied with the service. I placed an order on 1/15/17, and 23 days later, my order is STILL "processing." I have emailed twice now asking for an update on the status, when it will be shipped, etc. and haven't received a response. I also called the customer service line and it rings repeatedly and eventually hangs up.
2/10/17: My status FINALLY changed to "shipped" on February 9 but there is no information available in regards to tracking yet. I am hopeful I will receive the sets by 2/15/17, a full month after my purchase... The company slightly redeemed themselves by refunding half of my purchase price after I posted here. I'll be back with another update if/when I receive my order.
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jessica B.'s review of Adore Me earned 3 Very Helpful votes
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Hello Jessica,
Thank you for your review!
First of all, we want to apologize for this unpleasant experience you had with your first order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
This is why, we deeply regret the bad experience this has caused you.
We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
After further investigation, we could see that you were in contact with our colleagues and were provided a resolution for this inconvenience and also that your order was shipped from our warehouse and it’s currently being delivered.
We appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com