When I purchased the pet care plan, it did not state anything about the plan only covering 1 cat. It states "Enjoy the convenience of free shipping, (no order minimums or limits)"< Key words. So I placed a huge order and purchased the pet plan, order came up to 300 something dollars with the pet plan. I received an email your order has been shipped, but when I saw the total it showed the total items costing 577.97, I logged into my account a saw it saying the same amount 577.97. Charged, so I called and asked what's going on? The lady said, this order doesn't look like it's only for 1 cat so we didn't give you the pet care plus plan, I asked her where it stated only 1 cat, because It doesn't state it when purchasing the pet care plan, She took me to at least 3 steps to find where it stated only 1 cat. It is hidden! And you basically need to read the entire website to find it. SO they didn't contact me to let me know this, they automatically charged me more without my knowledge or approval, I agreed to the check out price I paid for, they charged my card more without letting me know and they took almost 3 weeks to deliver my items. THIEVES! STAY AWAY FROM THIS COMPANY!