Jesse B.

I ordered a few gifts for my boyfriends family for Christmas on December 3rd and was promised delivery by Christmas Eve. The necklaces I ordered came on January 18th, this past Thursday instead, nearly a month after they were promised. To compensate for this embarrassment, Zales sent me a gift card, with which I bought this ring. Well, they put me through hell for this ring, especially in the pickup process, for which they were very rude, uninformative, and did not even give me a box to take it out of the store in. It was finally ready to be picked up, and I got it the morning of January 20th. The band looks like it was put in a goddamn blender and is completely tarnished on top of that. For a brand new ring to look this way, plus all the other stuff Ive had to deal with, including countless calls to their customer service department, is embarrassing and shameful and I will never be shopping here again. This ring was very sentimental to me and it came to me ruined.

I posted a very similar review on Zales's Facebook page three days ago, the same day I had picked up the ring and noticed that its condition was grossly unacceptable. They responded to me that day after the post started gaining some attention on their page and promised, "truly sorry," that they would have someone reach out to me "as soon as possible." After three days and multiple inquiries, I still have not heard anything. This is a slap in the face and a $#*!ty way to treat customers. It is unfair that they can get away with doing business under these circumstances.