Jessica H.

My husband ordered a white gold wedding ring with dimonds around the band. The ring arrived and on the receipt it stated that it was a white gold wedding band with dimonds. We got it to match my engagement ring which was also white gold. We get married and about 8 months goes by. I am wearing both rings the entire time and I begin to notice that the wedding band looks severely more tarnished than my engagement ring. Thats when we looked at the wedding band noticed the 925 on the inside indicating that the band was infact sterling silver. We called Zales and explained the mistake that they had made in sending us a lower quality product then the one we had paid for. They argued that since we were past our six month return period that they couldn't help us or return the ring. My husband escalated the situation to manangment and they said to call back in a week so they could look over the problem so we did. At the end of it all the maximum refund that they were able to offer us was $22. They did not make it right and they never gave us the quality of ring that we ordered and paid for. They only want to make money and do not care about taking care of their customers. Please do not waste your money here. Go anywhere else.