jerry s.

Ordered a Tom Tom GPS by phone. Immediately realized I ordered the wrong model without traffic so I called back and requested a model with lifetime maps and traffic. Customer service offered the 1515TM. When I told them i needed it in 3 days, they said it was back ordered but they could get me another one. They offered me a VIA 1435tm. I received a model 4030 instead which was scratched and evidence of use. Also, the USB cord was not the same fitting used for this GPS. We tried to set up the unit but could not use it.It just flashed thru menus and talked. I called customer service and they told me to return it and they would send me a shipping label. They did not send the shipping label. I returned the unit with a letter stating the unit was not what I ordered and to refund my purchase to my credit card. Factory Outlet Store sent me an email with a tracking number for another package. I contacted my bank and filed a dispute on the charge and requested the delivery service to return the package marked refused. The worst part is I thought I got to their site via a link from the TOM TOM Webpage. I should have used Amazon. No hassles. I called these people because I needed to know which GPS models will hold all the maps instead of regional maps.