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Jermaine M.

Contributor Level

Total Points
163

2 Reviews by Jermaine

  • Shade Station UK

12/14/19

These guys are pretty amazing. Highly responsive, glasses arrived quickly, able to get a free return when I sent them back in to be altered and came back a day or two later. These guys are pretty amazing. I normally only leave reviews when bad, but this was so good here I am.

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Shade S. – Shade Station UK Rep

Hi, thank you for your kind comments.

It is great to hear that you are happy with the product and the service you received from Shade Station.

Customer feedback is very important to us and we hope you order with us again in the future.

Kind Regards
Shade Station

  • SmartBuyGlasses

8/25/15

I tried ordering a pair of Dolce & Gabbana glasses from this website several months ago. The website originally states a 2-5 day dispatch time.

After 4 weeks with no glasses I received an email telling me the item was out of stock and would take 1-4 weeks to come back.

6 weeks later and no update so I contacted them and asked for an update and was asked to wait a few more weeks. 4 weeks later and still nothing so I asked for a refund.

I emailed again a little while later to ask for a stock update and was told the item was back and they would give me a discount due to the earlier problems, BUT I HAD TO PAY IN FULL and the discount would be refunded back to me on dispatch, despite them having discount codes which they offered me at the end of all of this. A little while later and I have been told the item is not in stock again.

The worst thing is that at no time did they update their website to show the item was not available, chances are they just keep them up there to encourage people to spend and then hope they wait for months for stock to return whenever it does.

Avoid this company at all costs!

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SmartBuyGlasses S. – SmartBuyGlasses Rep

Hi Jermaine M.,

I'm sorry to hear of this experience. Certain models are relatively difficult to acquire from the manufacturer, simply because it is very popular.

I would suggest items which we have marked as "Fast Shipping", since these are guaranteed to be in stock and ready for next day shipping.

Feel free to contact our service manager at servicemanager@smartbuyglasses.com if you need any assistance in picking out the perfect frame, ready in stock.

Regards,
Ben

Jermaine Has Earned 3 Votes

Jermaine M.'s review of SmartBuyGlasses earned 2 Very Helpful votes

Jermaine M.'s review of Shade Station UK earned a Very Helpful vote

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