JERI J.

I ORDERED TWO WAIST TRAINERS FROM WAISTTRAINERS.COM. WHEN I RECEIVED THE ITEMS I REALIZED THEY SENT THEM IN THE WRONG SIZE. I CONTACTED WAISTTRAINERZ.COM ABOUT THE MISHAP AND THEY SENT ME A LONG 10 STEP INSTRUCTIONAL EMAIL ABOUT WHAT TO DO TO GET THE PROPER SIZE WHICH I HAD ORDERED. I REMINDED WAISTTRAINERZ.COM THAT THE MISTAKE WAS THEIRS AND THAT THEY HAD ME JUMPING LITERALLY THROUGH HOOPS WHEN THE MISTAKE WAS NOT MADE ON MY PART, BUT THEIRS. NEVERTHELESS I SENT PICTURES OF THE ITEMS I RECEIVED TO THEM SHOWING THEM THE SIZE AND ITEMS AS THEY REQUESTED AND ORDER INFORMATION WHICH THEY SHOULD HAVE ALREADY HAD, THAT THEY ALSO REQUIRED IN ORDER FOR ME TO RECIEVE WHAT PAID FOR. I ALSO RETURNED THE ITEMS THEY SENT ME TO THEIR CALIFORNIA OFFICE AS I WAS INSTRUCTED BY "JESSICA" WITH WAISTTRAINERZ.COM. I WAS ASSURED THAT IS I DID THESE STEPS AND THEY RECEIVED THE ITEMS I WOULD GET THE CORRECT SIZE WAIST TRAINERS THAT I ALREADY PAID FOR AND ORDERED. I SHIPPED OFF THE WRONG SIZE TRAINERS IN THE US MAIL; I DIDNT GET ANY TRACKING INFO FOR THE GARMENTS THE ADDRESS WAS CORRECT ON THE PACKAGE AND I HAD MY RETURN ADDRESS IN CASE ANYTHING WAS WRONG. SO A MONTH LATER WHEN I CONTACTED WAISTTRAINERZ.COM ABOUT MY ORDER, I RECEIVED A RESPONSE "DID YOU RETURN THE ITEMS?" I WAS SO FURIOUS I TOLD THE REP I HAD RETURNED THE ITEMS BY MAIL AND I KNOW DAMN WELL THEY RECEIVED IT. IT WAS NOT RETURNED TO ME BY MAIL. SO NOW I STILL HAVE NO RESOLUTION. I HAVE NOT RECEIVED WHAT I PAID FOR NOR HAVE I BEEN REFUNDED AND THEY HAVE BOTH OF THE TRAINERS THEY ORIGINALLY SENT ME THAT WAS THE WRONG SIZE THEY $#*!ED ME ALL THE WAY RAW. DO NOT SHOP HERE

I ORDERED A CLUTH BAG FROM ASOS, I RECEIVED A CONFIRMATION EMAIL AND TRACKING INFORMATION FOR MY ORDER. I WAITED A COUPLE OF WEEKS FOR MY PACKAGE TO ARRIVE AND I THOUGHT IT WAS RATHER UNUSUAL FOR IT TO TAKE THIS LONG FOR A PACKAGE TO ARRIVE FROM ASOS. SO I USED THE ONLINE TRACKING TOOL TO RESEARCH WHAT MAY HAVE HAPPENED. THE TRACKING SEARCH TOOL FOUND THAT THE ITEM CLEARED CUSTOMS AND NOTHING FURTHER. I CONTACTED ASOS ABOUT MY ORDER THROUGHT THEIR VERY COMPLICATED HELP PAGE ON THEIR WEBSITE WHICH ONLY ALLOWS YOU TO CONTACT THEM BY EMAIL( CHAT IS NEVER AVAILABLE). TWO DAYS LATER I RECEIVED AN EMAIL RESPONSE TELLING ME WOW IT HAS BEEN A WHILE SINCE YOUR ORDER SHIPPED AND SORRY YOU DIDNT GET IT BUT WAIT 48 HOURS FOR THEM (ASOS) TO RESEARCH THE MATTER AND GET BACK TO ME. THREE DAYS LATER I SENT A REPLY EMAILT TO THE AGENT WHO REPLIED TO INITIAL INQUIRY AND RECEIVED NO RESPONSE. I HAD TO START THE ENTIRE INQUIRY PROCESS AGAIN ABOUT THE ORDER WHICH I STILL HAVE NOT RECEIVED ONLY TO GET ANOTHER EMAIL RESPONSE EXACTLY THE SAME AS THE FIRST ONLY WITH INSTRUCTIONS FOR ME TO SEARCH THE EXTERIOR OF MY HOME FOR IT AND CONTACT MY NEIGHBORS IN CASE THEY RECEIVED IT FOR ME. I HAVE ORDERED FROM ASOS FOR YEARS AND NEVER HAS A DELIVERY PACKAGE FROM THEM TAKEN THIS LONG TO ARRIVE NOR HAS IT EVER REQUIRED A SIGNATURE UPON DELIVERY OR GOT LOST ANYWHERE ON THE EXTERIOR OF MY HOME. I AM FURIOUS I HAVE DEMANDED A REFUND AND I STILL HAVE YET TO GET A RESOLUTION WITH ASOS.COM FOR THIS ORDER NEVER RECEIVED. DO NOT SHOP ASOS.COM