I ordered two items: a beaded elasticized Apple Watch band, and a standard amethyst Apple Watch band. It took some time to receive as they come from China.
The elastic stretchy beaded band (I have rather small wrists but I ordered the larger option to be safe) was sooo small. I wore it for one day only and it left painful indents on my wrist and left the top of my wrist bruised.
The second amethyst watch band is tightened by pulling on two strings. The material of the thread is thick and coarse, and feels scratchy like burlap. It also was uncomfortable to wear.
I immediately emailed customer service asking for a solution. They took days to respond and when they did, they advised that the items were non refundable. I was quite surprised by this policy. My order totaled $92!
After going back and forth with them for a few weeks, the most they would offer was $20 credit on their website. I find this to be soo unthical, basically selling crap products and refusing to refund even partially.
I offered to send back the items for even partial refund but the address is in China and the cost of the return postage exceeds the cost of the items!
So disappointed. I would not recommend doing business with this company to anybody. Buyer beware.
Hi Jenny! We're truly sorry for the frustration you've experienced with our products and customer service. This is not the standard we aim to uphold. Your feedback is invaluable, and we apologize for any disappointment caused. Please reach out to our support again with your order details, and we'll do our utmost to address your concerns and provide a satisfactory resolution. Your satisfaction matters greatly to us.