Jennifer R.

Bought shoes for my son for Christmas. Less than 10 wears and they are falling apart. No worries, warranty covers them...but you have to pay to ship them back and then you ONLY get credit back. The process to even find out this is what you do, is ridiculous too...spent probably 10 hrs (added from multiple days) trying to get a clear answer on how to get a refund for shoes that were ordered and never arrived and then multiple chats on warranty and on hold at least 2 times. Different answers each time! Final person was like it is easy, you just print out the form, put order number in it and mail it to them...ON YOUR DIME for defective shoes! Not happy.

As much money as was spent would be nice if shipping was free.