I ordered some sandals and after a few weeks without a shipping confirmation, I sent an email asking what the status was. I received a response that the shoes were popular so the order was taking longer to complete. I asked to cancel it. I have told them to cancel the order, OVER AND OVER, for almost a month now. I have told them 7 times, and I keep getting emails saying they will ship soon. I cancelled it through my credit card company, and Tristta is still trying not to cancel it. DO NOT ORDER THROUGH THEM.