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Was charged 3 times for a one time charge -- 3 months in a row... am trying to contact them but instead of crediting the charge they charged me again this month! Tried emailing them again today.
My experience was not good. At first I won 4 things valued at around $80 for one cent each but spent over $30 on 200 bids and then $144 on 900 bids and just kept bidding without ever winning again and had to buy items to get bids back in my account. I wouldn't have bought those items otherwise. I now am down to around 200 bids left and don't have anything to show for the 900 bids but that. I just tried again after listening to advice on the internet with a $10 Burger King gift card but spent $8.16 which equalled 51 bids and had the automatic bidder bid buddy bidding and used up all my bids and others were still bidding... something is not right here with that. I thought it was on the news that this was legit. I asked for a refund but haven't heard anything. Last night was my first experience with this. I feel I should warn others as I am losing money with this and not seeing anymore bargains no matter how hard I have tried. Also I got an avatar of a man's head in a yellow construction hat which is not what I picked... I picked beautiful flower.
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Buyers beware... web site experiences technical difficulties, customer service email... don't...
I’m sorry to hear your first experience was not good and for any misunderstanding about how the auctions work. I’ll try and help explain a bit about the auctions, however if you have any other questions please let me know so I may assist you. You can send me a direct message via SiteJabber, reply to the email I sent you, or send a new message to our customer support team.
The auction bidding always continues until no new bids are placed. Each individual bidder can decide how many bids they would like to use to try and win. A good bidding strategy is to only use the number of bids which value the price of the item and not exceed that. After reaching the equal value point, it’s better to use the Buy it Now option to get back your bids. This way you don’t lose any bids and you also get the item you wanted with free shipping.
We were established in 2009 and list over 1,000 auctions everyday! Regarding our refund policy, all customers are entitled to a 100% money back guarantee on their first bid pack purchase, even if the bids were used. However, subsequent purchases are only eligible for refunds if the bids have not been used. Therefore, we’ve gone ahead and issued you a full refund of your initial order. We hope you enjoy your shopping and dining experience with the gift cards you received and welcome to you come back and try again. We're available to assist with any questions and happy to provide advice on how to play.