Jeffrey L.

This really helped with our move to a new apartment. Organize everything! Gary was especially hellpful in explaining the permutations of the infinite varieties of Elfa storage.

This is for a hotel reservation that I was led to believe was being made directly with the hotel as the link was on what appeared to be the hotel's website. When I made the reservation I was told very specifically that the hotel's pool was open (and asked him to confirm that); that the rate included parking, the rate was 201.92 and that it was cancellable until midnight. I called Guestreserations when i received the confirmation that said parking was not included, that it was a non-refundable rate and that the rate was 210.92 not 201.92. The agent out and out lied to me in order to make the sale. When I called to cancel and get a refund I was told they could not because it was hotel policy. Hotel policy is cancellation until 6pm day before.