Becoming suspicious we contacted United to confirm our booking and were informed we DID NOT HAVE SEATS and were flying STAND BY. We purchased what we thought were economy class round trip tickets from Newark, NJ to st. Thomas us virgin island. We selected seats on all flights, most wanted another fee, we declined and found seats that were not asking for additional fees. After booking we were called by cheapo and asked if we wanted to pay $49 for each ticket to get online electronic booking tickets, we declined and hung up. Becoming suspicious we contacted United to confirm our booking and were informed we DID NOT HAVE SEATS and were flying STAND BY. The airline upgraded seats from Cheapo to economy at the same price and were told to request a complete refund from Cheapo including the service fee, Cheapo confirmed the entire refund. In retrospect I think the fee for the seats and electronic booking would have provided us real seats. STAY AWAY. CONFIRM YOUR SEATS DIRECTLY WITH THE AIRLINE. Cheapo is running a scam and not disclosing the proper type of tickets being purchased. The agent at United indicated he was aware of Cheapo issues and asked if we were sure the ticket type/level was not disclosed properly, we told him the ticket said Economy class.
United airlines charges for seat assignments, as well as many other airlines. We contacted this customer to see if he wanted to purchase seats which is a good idea incase the airline overbooks and if you don't have a confirmed seat you are placed on stand by, the customer did not purchase a stand by ticket. Also, all ticket are electronic and has nothing to do with the type of reservation purchased, or the fact seats were not included. Economy class tickets do not include free bags or seats.