Jeff D.

I purchased a Garmin 910XT from the Factory Outlet Store in September 2014. When I purchased it, they offered an extended warranty from a company called CPS ( avoid them too!). My 910XT allowed water to leak between the screen and the LED display. I called CPS and was told that the warranty on my 910XT was not covered for water damage. The 910XT is a triathlon watch and is exposed to water every time that is used. I called the Factory Outlet store regarding this and the issue I was having with CPS and was told that they could not speak with CPS and that they could not help me. I tried to explain that they were selling an insurance policy on their website that was bogus and they told me that they could do nothing form me. I called Garmin directly and found out that they had a relationship with this company in the past but that they ended that relationship when the Factory Outlet Store started outsourcing their Garmin repairs with a third party. Garmin accepted my watch and replaced it for a $99 charge. This was not perfect but they were easy to work with. I would avoid the Factory Outlet Store and any extended warranty offered by CPS at all costs.