J D.

Easy to use website. Quick and easy checkout process.

Over the weekend, I accidentally ordered a case in the wrong color. According to their site and their confirmation email, the only way to make changes is to send a message through their web portal, which I did. Since it was the weekend, I didn't expect a response until Monday. On Monday, I got a shipping notification but the tracking site said the item could not be found. So I responded directly to the shipping notice email to ask if it was cancelled and received a reply that they had never gotten my message to cancel the order. If I wanted my money back, I would need to return the order and I would not be compensated for shipping. This could have been avoided if customers were either allowed to cancel their orders themselves or chat with customer service in realtime to immediately resolve issues. I followed their instructions but their web portal apparently didn't work, so I have to pay for that.