ZERO stars... The WORST customer experience I have ever received online. Yeah the prices are good, but the communication is spotty at best. I scanned and sent them my prescription, paid extra for expedited shipping and they sent the wrong contacts. I can only assume I am required to send them back the old ones, after filling out some archaic paperwork with my order information and prescription information AGAIN. I say I can only assume this, because I am now at 2 days with NO RESPONSE to my persistent questions via email. Really, how hard is it to say, no sir, we can't do that without charging you. The point is, I don't care, I'd pay for the right set cause the credits are all going to work out anyhow. I am on vacation, and now have 2 days of contacts left (dailies) and cannot get any reply out of them whatsoever. I will GLADLY pay my optometrist more money to GET IT RIGHT the first time... Never again!