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My legal first name is initials only and they told me that I must send in a government photo ID to customer care in order for them to release payout. They do not make anyone else do that? Said they could not help unless I send that to them. I told them I was not comfortable sending that to them online. They said they would not issue payout to me then. I asked them to just put it back in my account and they said they could not.
Jb B.'s review of BeFrugal earned a Very Helpful vote
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Hey JB. We understand where you are coming from. When users request a Payout, the Payout Team can reach out for verification and/or information to ensure a safe delivery of your rewards. You work hard for those rewards, and we want to make sure that you are earning them safely! I can assure you; you are not the only one that has been asked to complete this verification. If you are having any worries, you can reach out and we will gladly assist.