Ordered tail lights for my truck on 11/28 with an estimated ship date (at the time) 12/3. I never got the shipment notification so I called them on 12/7 their recording said they were open from 10-7p est on Sunday, I called in the afternoon and after hearing the hours again I was disconnected because they were closed. I facebooked them and they acted like they cared but then never responded when it was time for a response. So I called again 12/8 and was assured it would ship that day, the next day... nothing, it didn't ship until 2 days after they promised and now I've got a whole weekend to wait. UPS thinks they have my items but we will have to see...
Dear Jason W.,
I apologize for the delay with the shipment of the product and for any inconvenience during this transaction. I do appreciate your feedback and would love to look into your account to see what actions can be taken to prevent such situation in the future. Please provide me with the order details to get this resolved for you as soon as possible. My name is Greg and my email address is greg.du@carid.com
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com