JASON L.

Wouldn't allow me to give the zero stars earned. I believed I was on the website for the hotel I was booking but it turned out to be a page impersonating the actual hotel site. The deceit did not end there. After selecting a room/rate I was prompted to enter my payment information. There was no visible breakdown of rates, fees, taxes, and total on this page. The button at the bottom of the page had two arrows pointing to the right in a deliberate attempt to lead one to believe the missing information/final authorization would be on the next page. Clicking the button in reality was the authorization and acceptance of the total which I later learned was concealed in the fine print under the button. When I realized what happened I began immediately calling/emailing to cancel because I was charged hundreds of dollars more than others who booked the same hotel and almost $500 more than I expected. Also concealed in fine print was a "no refund" cancelation policy for this amazing rate I was getting. Calls go to some folks in India that the company is taking advantage of. They read scripts. They can't help you. Email resulted in scripted auto-replies with minor edits. The hotel can't help either because they aren't affiliated with these crooks.

To GuestReservations.com- I hate your company and will do everything possible to ensure I've spent my last dollar with you. Enjoy ripping more people off with your deceitful website and shady practices. Hope you are exposed for what you are and are forced out of business. I'll continue to inform anyone who will listen about my experience being victimized by "Guest Reservations". I'm a Dad who was traveling with my wife and daughter for her club volleyball tournament. We want to provide the best we can for her and can't afford to pay hundreds extra for a hotel room.