Jackie J.

We purchased a king sized bed, full size suite, (non-refundable) from Priceline. On our receipt it specifically stated king bed, double suite. We had also requested a bathtub. This was for a stay on April 25 to 27,2024. I showed it to the front desk on check in. They refused to honor the booking and gave us the cheapest room in the hotel, a handicapped, a queen bed, a shower, a studio suite. They said to contact priceline, that they didn't have any available king beds and that Priceline had typed some code wrong, but our receiptand the buttonsthat we clicked were on our receipt.
We contacted priceline and they called the hotel to try to resolve the issues, to no avail. Priceline was told that there were no king beds the first night, but tgey did the second night. I went back to the front desk and she said, none were available the first day of our stay. She was the worst and most uncaring front desk clerk, that I have ever encountered in my life and we have traveled in 30+ to 40+ countries and all across the usa. She simply didn't care even a little bit about the customer's satisfaction or doing her job. The next morning another clerk didn't understand and told my husband that they had plenty of king bed suites with bathtub the previous night. I had early appointments that lasted all day. My husband tried to handle it, but the reservation had been made on my phone, so there were some additional issues. The hotel refused to move us or correct the issues. Priceline wanted codes to correct it, sent to my phone, while I was in meetings. Again, we stayed in a smaller room, with the wrong size bed and a shower instead of the tub. At check out the same rude lady, checked us out. When I said I was giving her a bad review, she made a sarcastic face and said thanks. She never; apologized or correct the booking or show any concern about customer service. The room was musty smelling, the lobby was musty smelling and the hallway smelled musty. I would recommend travelers to stay at another hotel. I started traveling as a child and have traveled for over 58 years and this is the first negative review that I remember ever writing about a hotel. I have stayed at this chain before with no problems, but this one was horrible. Carpets in the room needed shampooing, floor in the bathroom just looked dingy.