Jason D.

I ordered 2 shade sails (I needed 5, but wanted to try the first two before I spent the money on the rest). We hung all 4 corners, got one side hooked and went to hang the opposite side. Before we could even get to the other side, the ring ripped out of the first side. We had not even begun to tighten the turnbuckles yet as we were going to do that once all sides were hooked in place. When I opened the sails and saw how lightweight the material was, I immediately questioned their durability, but just figured might have to replace them more often than I originally anticipated. However, I didn't expect them to break on the first day. Without the sides supported, what I have is a giant bowl that will fill with water and crash down immediately since they are waterproof.

There's a very good reason they have their own google reviews and Facebook reviews disabled. This should have been a warning to me to look deeper before ordering from them to save a few bucks. That decision ultimately cost me hundreds more in the long run.

I ordered a set of vision wheels from them. The wheels came and two of them were damaged. One from shipping and one has a significant defect in the machine finish. During this time I decided to lower the car and needed a narrower wheel anyway. So I submitted a return request for the two damaged wheels and ordered two more. When I called to check the status of the return request, the guy I spoke to was incredibly rude. He was condescending and just talked over me. They gave me the runaround always telling me that the returns guy was out and to call back next week. When I finally talked to the returns person, he was nicer, but also didn't help. They told me that fedex would be by to pick them up, but provided no time frame or documentation. So I was instructed to just leave them outside for FedEx to pick them up. After several days I called back and got the runaround again. They are either completely incompetent or intentionally deceitful. Either way, I regret doing business with them. As a business owner, I know that this sort of poor customer service is not how you succeed long term or grow your business.

Now I'm stuck with 6 wheels and two that I can't even re-sell because of the damage.