People please save your hard earned money. ASAP insisted that the ticket we bought was non refundable though clearly it's their fault as they LIED to us. Flight cancelled dt COVID not us! We have emails and recorded the horrific encounter of their Agent Vipin to my mother which the agent refused to help my mother! Please spread the word, this terms and conditions are unfair business practice in times of flight cancellations! Their travel care ticket protection is a SCAM! Please spread the word, this agency need to be out of this air travel business! Follow my you tube as more to come!
Dear Jan,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at feedback@asaptickets.com for investigation.