I've sent 3 emails in regards to my order and no one has replies and after seeing some of these reviews, I doubt I'll get a reply. I received the wrong size dog bed and was hoping I could exchange it for the large dog bed that I ordered. Based on their poor customer service and how the bed is actually thinner than what their website says, I would not recommend ordering anything from them. I wish I googled the company first so I could have avoided spending money on their product.