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I almost never leave reviews, but when your food doesn't show and it's been 2 hours past your delivery time, you start to wonder. I called and they told me they had canceled my order, even though the restaurant said they made it and it was picked up hours ago. Sounds to me like one of the drivers stole my food. My daughter and I waited and needless to say was pissed. Never got a call back from the company, when they said they would call back within an hour. I had to call back the next day to make sure I got my money back and they couldn't
To explain to me why they canceled my order. I will never use this company again.
Janelle N.'s review of BeyondMenu earned 2 Very Helpful votes
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I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and...
This company is not reliable at all. After waiting 30 minutes for an order that was suppose to be...
Hi Janelle, thank you for your feedback and we appreciate you taking the time to speak with us over the phone in order to fix this issue. One of the drivers of our delivery partner picked up your order for delivery then 30 minutes after your order's estimated time of arrival we received a notification that the delivery job was cancelled by the driver. We immediately called the restaurant and found out that the food order was picked up and never returned. We have also tried contacting the driver and our delivery partner but to no avail and this unfortunately led to this problem. We’re so sorry that you and your daughter didn’t get your meal, rest assured that we're continuously working with our delivery partner to improve and prevent this from happening in the future. As a courtesy, we've sent you an email with a discount code that you may use on your next purchase, and hope you'll give us another chance to earn your business.