Janean C.’s Reviews of BeMonogrammed & more

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BeMonogrammed

Personalized Jewelry

“Earrings delivered bent”

8/21/19

I purchased a pair of name earrings almost 2 months ago. I did receive my earring within the shipping timeframe; however, the name was bent on one if the earrings! Let me be clear, I love the earrings but the customer service leaves a lot to be desired! I'm having to check on the status of the repair, and the tone from them as if I'm bothering them! It's now going on 2 weeks since they've had my earrings back, and I'm not sure what's going on! I purchased a name product from someone else, the name was misspelled, they immediately apologized for the error, rushed production on the new order, and now I have that product... all in less time than this has taken! I'm truly unhappy right now! Not sure if I would recommend them as far as buying any product from them!

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Be M. – BeMonogrammed Rep Over a year old

Hi Janean. Thank you for taking the time to review. The earrings were received for repair by our studio on 7/9. They made a decision to remake the earring rather than repair, based on your concerns. We have corresponded with you several times around this issue, including the last time just this past Saturday 7/17, in which we did let you know the time frame to expect for the return. Your new earrings were sent out 7/19 and received by you a few days later. We do understand how frustrating it is to wait for personalized products and apologize. Thank you for choosing Be Monogrammed.