Jamie K.

I've been shopping at Nordstrom's and Nordstrom rack for 10+ years. Nordstrom rack is by far one of my fav retail stores. It's not a stretch to say that I hold Nordstrom to a higher caliber than all other retAil stores. The price point is often higher but the service and product is typically of high end quality. Having said that, I ordered some hair spray from Nordstrom and when it came it was EMPTY! Completely gone! I had to check and make sure I went through Nordstrom and not a third party site. I was flabbergasted that Nordstrom had sent me an empty product. I called customer service right away and the lady I spoke to was very nice however she informed me that they were out of the product and could only refund me the money. I found this extremely frustrating. I didn't want the money, I wanted the $#*!ing hairspray! She then informs me that they restock daily and I should check back later today or tomorrow to see if they product is back in stock. That rubbed me the wrong way. THEY $#*!ED UP, it was THEIR mistake NOT mine! Yet I have to track it down if I want it again?! What the hell is that?! I won't be ordering from them again. This entire situation was bull$#*!. I'm also cutting up my Nordstrom credit card. I'm not supporting a store that handles business like this... period